Effective Date: May 8, 2025

At Megatronix LED, we strive to deliver high-quality LED signs and excellent customer service. Please review our Shipping and Returns Policy below.

• Orders are processed Monday through Friday, excluding holidays.
   
• Custom and made-to-order LED signs typically require 7–21 business days for production.
   
• You will receive an order confirmation followed by a tracking number once your order ships.
   

We ship using trusted carriers such as FedEx Freight, UPS, and LTL services depending on the size and weight of the sign. All shipments are insured.

Shipping costs vary by location and product size. Accurate shipping fees will be calculated and disclosed before finalizing your order.

For large signs shipped via freight:

• Delivery is curbside only unless otherwise arranged.
   
• The customer is responsible for unloading equipment if no liftgate service was requested.
   
• Please inspect all deliveries for damage before signing.
   

If your order arrives damaged or items are missing:

• Document the damage on the delivery receipt before signing
   
• Take clear photos of the damage
   
• Notify us at info@megatronixled.com within 48 hours
   

We will work with the carrier and expedite a resolution, which may include replacement parts or filing an insurance claim.

Due to the custom nature of LED signs, we generally do not accept returns on made-to-order products. However, we may accept returns in specific cases:

• Unused, non-customized stock items
   
• Return request submitted within 7 days of delivery
   
• Original packaging intact
   

A restocking fee of 20% may apply to approved returns. Shipping costs are non-refundable, and return shipping is the customer’s responsibility.

Order cancellations must be submitted in writing. Orders that have already entered production cannot be canceled or refunded. We reserve the right to deduct any production or material costs incurred.

All Megatronix LED signs are covered by a limited manufacturer’s warranty. If you experience a product defect, please contact us with photos and a description. We will assess whether the issue qualifies under warranty and assist with repair or replacement.

Contact Us for Shipping & Returns Questions
📧 info@megatronixled.com
📞 786-290-1642